Terms & Conditions

Welcome to Glowaro ("Website," "Platform," "we," "us," "our"). These Terms and Conditions constitute a legally binding agreement between Glowaro and you ("User," "Customer," "you," "your") governing your use of our website, mobile application, and all related services. By accessing or using Glowaro, you agree to be bound by these Terms.

Glowaro is Bangladesh's trusted online destination for 100% authentic skincare, cosmetics, K-Beauty, and personal care products. We source directly from authorized distributors, guaranteeing genuine quality at the best prices with nationwide delivery.

1. Acceptance of Terms

By accessing, browsing, registering, or placing an order on Glowaro, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

2. Eligibility

To use Glowaro, you must:

Be at least 18 years of age or have parental/guardian consent
Have the legal capacity to enter into binding contracts under Bangladesh law
Provide accurate, current, and complete registration information
Maintain and update your account information as necessary
Not have been previously suspended or removed from the platform

3. Account Registration & Security

When you create an account:

You are responsible for maintaining the confidentiality of your account credentials
You are fully responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that provide false information
One person may maintain only one customer account

4. Product Information & Pricing

We strive to ensure all product information, descriptions, images, and prices are accurate. However:

Product images are for illustration purposes only; actual products may vary slightly
We reserve the right to correct pricing errors at any time
Prices are displayed in Bangladeshi Taka (BDT / ৳) and include applicable VAT
We may change prices without prior notice, but orders already placed at confirmed prices will be honored
In case of a pricing error, we will contact you before processing the order

5. Order Acceptance & Confirmation

Placing an order on Glowaro constitutes an offer to purchase. All orders are subject to acceptance by us:

We reserve the right to refuse or cancel any order for any reason
Order confirmation via email/SMS does not constitute final acceptance
Final acceptance occurs when the order is dispatched and you receive a shipping confirmation
We may limit quantities per customer or per order at our discretion
Orders may be cancelled if payment verification fails

6. Payment Terms

We accept the following payment methods:

Cash on Delivery (COD) - available for most locations across Bangladesh
bKash Merchant Payment
Nagad Payment
Online Banking / Card Payment (Visa, MasterCard)
Bank Transfer (selected banks)

For online payments, you confirm that you are the authorized user of the payment method. We use secure, encrypted payment gateways and do not store your full card details.

7. Shipping & Delivery

We deliver to all 64 districts of Bangladesh through our trusted courier partners including Pathao, eCourier, Sundarban, SA Paribahan, and others. Delivery typically takes 2-5 business days depending on your location. Please refer to our Shipping & Delivery Policy for complete details.

8. Intellectual Property Rights

All content on Glowaro is protected by copyright, trademark, and other intellectual property laws:

The Glowaro name, logo, taglines, and brand identity are our exclusive property
All website content, including text, images, graphics, icons, code, and design elements, is owned by or licensed to Glowaro
You may not copy, reproduce, distribute, or create derivative works without our express written permission
Product images and descriptions belong to their respective brand owners
User-generated content (reviews, photos) grants Glowaro a non-exclusive, royalty-free license to use

9. User Conduct & Prohibited Activities

You agree NOT to:

Use the platform for any illegal or unauthorized purpose
Post false, misleading, or fraudulent information
Interfere with or disrupt the website's operation or security
Attempt to gain unauthorized access to accounts, systems, or data
Use automated tools (bots, crawlers) to scrape data from our platform
Upload viruses, malware, or malicious code
Harass, abuse, or harm other users or our team members
Submit fake reviews or manipulate ratings
Resell products purchased from Glowaro without authorization

10. Limitation of Liability

To the fullest extent permitted by law:

Glowaro shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability for any claim shall be limited to the purchase price of the product in question
We are not liable for delays or failures beyond our reasonable control (force majeure)
Product usage is at your own risk; always perform a patch test before using skincare products
We make no warranties beyond those expressly stated in these Terms

11. Indemnification

You agree to indemnify and hold harmless Glowaro, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms, your use of the platform, or your infringement of any third-party rights.

12. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access them at your own risk.

13. Termination

We reserve the right to suspend or terminate your account and access to the platform at our sole discretion, without notice, for any reason including violation of these Terms. Upon termination, your right to use Glowaro will immediately cease.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

15. Contact Information

For any questions regarding these Terms & Conditions:

Email: support@glowaro.com
Through the contact form on our website
Support Hours: Saturday to Thursday, 10 AM - 8 PM Bangladesh Time

Last updated: July 2025. Glowaro reserves the right to update these Terms at any time.