Return & Refund Policy

At Glowaro, your satisfaction is our priority. We understand that sometimes products may not meet expectations, or issues may arise. Our return and refund policy is designed to be fair, transparent, and hassle-free for our valued customers across Bangladesh.

1. Return Eligibility

You may request a return within 7 days of receiving your order under the following conditions:

• Product received is damaged, broken, or leaking upon delivery
• Wrong product delivered (different from what you ordered)
• Product is expired or near expiry (within 3 months)
• Product shows signs of tampering or seal is broken
• Missing items from your order
• Product has manufacturing defects or quality issues

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

• Opened or used skincare, cosmetics, or personal care products
• Products with broken hygiene seal removed after delivery
• Intimate or personal hygiene products
• Products purchased during clearance sales marked "Non-Returnable"
• Gift cards and promotional vouchers
• Products damaged due to customer misuse or improper storage

3. Return Process

Follow these simple steps to initiate a return:

1. Contact our support team within 7 days of delivery via phone, email, or the website contact form
2. Provide your order number and clear photos/videos of the issue (damage, wrong item, etc.)
3. Our team reviews your request within 24-48 hours
4. If approved, we arrange a return pickup from your address (at no cost to you)
5. Pack the product securely in its original packaging with all accessories
6. Hand over the package to our pickup agent

4. Refund Policy

Once your return is received and inspected:

• Refund is processed within 3-7 business days after inspection
• Refund will be made to your original payment method
• For Cash on Delivery orders, refund is sent to your provided bank account or mobile wallet (bKash/Nagad)
• Full product amount is refunded; shipping charges from the original order are non-refundable unless the return is due to our error
• You will receive a confirmation email/SMS once the refund is processed
• Bank processing time may add 2-5 additional business days for the amount to appear in your account

5. Exchange Policy

We offer product exchanges under the following conditions:

• Exchange for a different variant of the same product is accepted
• Exchange requests must be made within 7 days of delivery
• Product must be unopened and in original condition
• Price difference (if any) will be adjusted during exchange
• Exchange delivery charges may apply for non-defective product exchanges

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Take a clear photo or video of the damaged product and packaging immediately
• Report the issue to our support team within 24 hours of delivery
• Do not dispose of the damaged product or packaging until the return is resolved
• We will arrange a free return pickup and process a full refund or replacement

7. Order Cancellation

You can cancel your order:

• Before the order is shipped: Full refund to original payment method
• After shipping but before delivery: Cancellation may not be possible; you may need to refuse delivery or initiate a return after receiving
• Contact support immediately for cancellation requests

8. Contact for Returns & Refunds

For any return and refund queries:

• Email: support@glowaro.com
• Contact our customer support team via the website chat
• Support Hours: Saturday to Thursday, 10 AM - 8 PM (Bangladesh Time)

Last updated: July 2025. Glowaro reserves the right to update this policy at any time.