Shipping & Delivery Policy

At Glowaro, we are committed to delivering your favorite skincare and beauty products right to your doorstep — quickly, safely, and reliably. We deliver to all 64 districts of Bangladesh through our network of trusted courier partners.

1. Delivery Coverage

We deliver to all 64 districts of Bangladesh, including:

• All major cities: Dhaka, Chattogram, Khulna, Rajshahi, Sylhet, Barishal, Rangpur, Mymensingh, and all divisional headquarters
• All district towns and upazila-level locations
• Selected union-level and rural areas (coverage expanding continuously)

2. Courier Partners

We partner with Bangladesh's most reliable courier services to ensure timely and safe delivery:

• Pathao Courier (fast intra-city and nationwide delivery)
• eCourier
• Sundarban Courier Service
• SA Paribahan
• Other trusted regional partners as needed

3. Delivery Time

Estimated delivery times based on your location:

Note: Delivery times are estimates and may vary during peak seasons, holidays, adverse weather conditions, political unrest (hartal), or other force majeure events.

4. Shipping Charges

Our shipping rates are transparent and fair:

• Inside Dhaka Metro: ৳60 per order
• Outside Dhaka (Nationwide): ৳120 per order
• FREE Shipping: On all orders above ৳2,000 (applicable nationwide)
• Special promotional periods may offer free shipping on all orders
• Additional charges may apply for extra-heavy or bulky products

5. Order Processing

We process orders efficiently to minimize wait time:

• Orders placed before 4 PM are processed the same day
• Orders placed after 4 PM or on Fridays/public holidays are processed the next business day
• Processing includes order verification, quality check, secure packaging, and courier handover
• You receive an order confirmation via email/SMS immediately after placing the order
• A shipping confirmation with tracking details is sent once the order is dispatched

6. Order Tracking

Stay updated on your order status:

• You will receive an SMS/email with tracking information once your order ships
• Track your order in real-time through the courier partner's website using the provided tracking ID
• Visit your "My Orders" section on our website to check order status
• Contact our support team if you don't receive tracking information within 48 hours of ordering

7. Cash on Delivery (COD)

Cash on Delivery is available for most locations across Bangladesh:

• COD is available for orders up to ৳10,000
• For orders above ৳10,000, partial advance payment may be required
• Please have the exact amount ready when the delivery agent arrives
• COD availability may vary by location — check at checkout for your area
• We also accept bKash, Nagad, and online card payments for prepaid orders

8. Packaging

We take extra care with packaging to ensure your products arrive in perfect condition:

• All products are bubble-wrapped individually for protection
• Liquid products are sealed in leak-proof packaging
• Fragile items receive additional padding and "Fragile" handling labels
• Outer packaging is sturdy and tamper-evident
• Temperature-sensitive products receive appropriate packaging during hot seasons

9. Failed Delivery Attempts

If a delivery attempt fails:

• The courier will attempt delivery up to 2 times
• You will be contacted by phone for rescheduling
• If both attempts fail, the package is returned to us
• For returned packages, we will contact you for re-delivery (additional shipping charges may apply) or process a refund minus shipping costs
• Please ensure your phone number and address are accurate during checkout to avoid delivery issues

10. Delivery Issues & Support

If you experience any delivery-related issues:

• Delayed delivery: Contact us if your package hasn't arrived within the estimated timeframe
• Damaged package: Take photos before opening and contact us immediately
• Wrong delivery: If you receive someone else's order, contact us within 24 hours
• Missing items: Verify all items against the packing slip upon delivery
• Email: support@glowaro.com
• Support Hours: Saturday to Thursday, 10 AM - 8 PM

Last updated: July 2025. Glowaro reserves the right to update this policy at any time.