Privacy Policy

At Glowaro, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website, mobile app, and services in Bangladesh. We are committed to safeguarding your data and complying with applicable data protection principles.

1. Information We Collect

We collect information that you provide directly and data collected automatically:

a) Information You Provide:

Name, email address, phone number, and delivery address
Account registration details (username, password)
Order information and purchase history
Payment information (processed through secure third-party gateways)
Communications with customer support
Product reviews, ratings, and feedback
Wishlist items and browsing preferences

b) Information Collected Automatically:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Cookies and similar tracking technologies
Geolocation data (approximate location based on IP)
Referral source (how you arrived at our website)

2. How We Use Your Information

We use collected information for the following purposes:

Process and fulfill your orders, including delivery and payment
Create and manage your user account
Send order confirmations, shipping updates, and delivery notifications
Provide customer support and respond to inquiries
Personalize your shopping experience and product recommendations
Send promotional offers, newsletters, and marketing communications (with your consent)
Improve our website, products, and services through analytics
Detect, prevent, and address fraud, security, or technical issues
Comply with legal obligations and enforce our Terms & Conditions

3. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality, shopping cart, and checkout
Functional Cookies: Remember your preferences, language, and login status
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality and your shopping experience.

4. How We Share Your Information

We do NOT sell, rent, or trade your personal information. We may share data with:

Service Providers: Payment processors, courier/delivery partners, SMS/email service providers, hosting providers — only as needed to fulfill our services
Analytics Partners: Google Analytics and similar services to analyze website traffic (aggregate, anonymized data)
Legal Authorities: When required by law, court order, or to protect our legal rights
Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred

All third parties are contractually obligated to protect your data and use it only for the specified purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure, encrypted payment processing through PCI-DSS compliant gateways
Regular security assessments and vulnerability testing
Access controls limiting data access to authorized personnel only
Secure server infrastructure with firewalls and intrusion detection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our agreements
Maintain business records as required by Bangladesh law

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

As a Glowaro customer in Bangladesh, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal data (subject to legal obligations)
Object: Object to processing of your data for direct marketing
Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@glowaro.com. We will respond within 30 days.

8. Children's Privacy

Glowaro is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. We will notify you of material changes via email or prominent notice on our website. The "Last updated" date at the bottom indicates the latest revision.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: support@glowaro.com
Contact form on our website
Support Hours: Saturday to Thursday, 10 AM - 8 PM Bangladesh Time

Last updated: July 2025.